Earlier today you received information from us concerning the ICT issue affecting our warehouses and possibly your company’s services. The reason for the disruption has been identified and our ICT service provider has started fixing the issue. Unfortunately, they have not been able to give us a more detailed view of the timeline or width of the issue yet.
However, we are prepared to increase our resources and re-schedule staffing so that we’ll restore customers’ material flows as soon as possible.
As soon as we receive verified information from the service partner about the disruption’s scope, estimated duration, etc., we will keep you posted on how the problem-solving proceeds and will give details concerning possible impact on services.
Our customer service or your point of contact will help you with further information. Please notice: this situation is still going, so at this point we are not able to measure the possible impacts on services to your company.